Skills & Competencies for Order Fulfillment Clerk I

Order Fulfillment Clerk I job profile

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JOB SUMMARY for Order Fulfillment Clerk I

Receives and processes orders for materials and merchandise.

JOB RESPONSIBILITIES for Order Fulfillment Clerk I

Utilizes order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, maintain customer information and other data related to each transaction. Confirms orders, updates shipping status, and notifies customers of any backorder or delivery delays. Researches and resolves order errors and updates the system. May prepare packing lists or other order-related documentation.

Order Fulfillment Clerk I SALARY RANGE

BASE 50%
$41,011
TOTAL 50%
$41,371
Job Level
A01
Job Code
OF13000037
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Order Fulfillment Clerk I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Clerk I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Order Fulfillment Clerk I

1 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Describes the importance of accurate data entry to maintain a productive recordkeeping system.
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Level 2 Behaviors
(Light Experience)
Collects data by sorting information to prepare a source for computer entry.
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Level 3 Behaviors
(Moderate Experience)
Performs complicated data entry functions for deficiencies and checks images.
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Level 4 Behaviors
(Extensive Experience)
Drives a zero error rate in data entry by enabling data profiling to reduce data redundancy.
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Level 5 Behaviors
(Mastery)
Designs data quality verification process to consistently meet timelines of data entry operations.
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2 Job Family Competencies – Document Processing
Proficiency Level -1
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Describes the methodologies of document processing.
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Level 2 Behaviors
(Light Experience)
Assists in receiving, updating, and distributing documents of different file formats.
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Level 3 Behaviors
(Moderate Experience)
Performs document processing in electronic formats for storage.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies in documentation processes to reduce paperwork and increase efficiency.
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Level 5 Behaviors
(Mastery)
Establishes documentation controls to increase data accuracy and security.
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3 Order Fulfillment Clerk I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk I
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk I
Proficiency Level - 5

5 soft skills or competencies (core competencies) for Order Fulfillment Clerk I

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Describes how to utilize a time management matrix for efficient completion of most important tasks.
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Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates a willingness to abandon tasks or projects that prove to be of little value to the business.
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Level 4 Behaviors
(Extensive Experience)
Develops best techniques and methods to improve time management throughout our business.
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Level 5 Behaviors
(Mastery)
Designs tools to efficiently organize and keep track of tasks in progress to boost productivity.
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3 Order Fulfillment Clerk I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk I
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk I
Proficiency Level - 5

Summary of Order Fulfillment Clerk I skills and competencies

There are 0 hard skills for Order Fulfillment Clerk I.
9 general skills for Order Fulfillment Clerk I, Data Entry, Document Processing, ERP Systems, etc.
5 soft skills for Order Fulfillment Clerk I, Attention to Detail, Time Management, Followership, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Clerk I, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Followership.

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